team at computer looking at the dashboard

Dashboard Development

team at computer looking at the dashboard

Gain a real view of your business with up-to-the-minute performance data. When you entrust QueueDial to run your call center solution, expect total transparency.

Gain a real view of your business with up-to-the-minute performance data. When you entrust QueueDial to run your call center solution, expect total transparency.

Gain a real view of your business performance with real-time reporting. QueueDial has spent years perfecting our developmental dashboards, with the goal of placing actionable insights at the forefront.

Advantages of QueueDial Developmental Dashboards

Customized Key Performance Indicators (KPIs)

Our daily reports are designed around your unique performance scorecard to clarify, track and meet the metrics that matter most to you. Your first-day metrics include:

  • Time to Answer
  • Abandon Rate
  • Call Handling Time
  • First Call Resolution
  • SLA
  • Idle Time
  • Utilization
  • Occupancy

Improved Customer Satisfaction

The ability to monitor and respond to customer interactions in real time results in a higher quality of service. Our managers promptly identify and address any dips in your KPIs to keep your goals on track.

Informed Decision Making

Quick access to data enables faster identification of trends, issues and areas for improvement, continually driving your success.